Les banques et leurs chaises invisibles
In some branches, entering is like stepping into a silent theater. Chairs sit behind the counters, lined up as if for a military parade, but the agents who were supposed to be seated there seem to have been sucked into a time vortex. Meanwhile, customers stand, observing the empty seats as if they were the last survivors of a suspended spectacle. Waiting becomes a ritual, an art of standing that we thought had disappeared with the queues of yesteryear.
Each ticket distributed is a small piece of paper laden with promises. It promises a service, a meeting, a step toward the customer's financial goal, but sometimes it feels more like a pass for forced meditation. The minutes tick by, punctuated by the monotonous sound of printers and the glances of customers searching, in vain, for human interaction.
Internal reports celebrate space optimization and staff rotation as examples of modern management. In reality, it's a ballet where customer and employee time never truly coincide. Every unoccupied counter, every empty chair, tells a story of desynchronization: a promise of efficiency hidden behind a screen of red tape and invisible procedures.
The paradox is striking. A place of financial transactions supposed to streamline the economy, the bank sometimes becomes a sanctuary where patience is the only recognized currency. Customers find themselves measuring their endurance, gauging their ability to remain upright, juggling politeness and frustration. Discussions among neighbors in line turn into quick tactical advice on the ideal time to approach the counter or how to negotiate the glance of a furtive advisor.
Ultimately, it's not just a matter of time or efficiency. It's the silent manifestation of a system that values paper and procedure, sometimes at the expense of human interaction. And when an advisor finally appears, they become a legendary figure, acclaimed in the silence of the counters, capable of resolving in a few minutes what seemed like an eternity.
Commentaires (9)
C'est bien écrit comme texte (bravo!) mais l'information n'est pas là en termes de dénonciation de la mauvaise qualité du service client et ou des mesures de sanctions ou d'amelioration.
C'est bien écrit c'est sûr mais le contenu est très léger
Qui va à sa banque de nos jour.... Sénégal tarde gën deh !
Bravo miss Falk, belle rédaction...essayee de chercher d'autres médias avec le net vous pouvez collaborer a un grand nombre de médias francophones...Belgique Suisse, Luxembourg, France, journaux nationaux ou regionaux...même si ChatGpt est une épée de Damocles sur votre métier...
Nous les Modous demendons a l'état de nous aider a transferer nos avoir au pays
Le BHS ne nous facilite pas les choses
La Diaspora a beaucouos participée a votre accession au pouvoir alors aidez nous.
Surtout nous les modous l'Amérique
Belle plume. Grand bravo !!!
ce text est ecrit par l'IA c evident soyez honnete et ajouter que c l'ia qui l a fait
Un regal !
Néanmoins les banques au senegal sont un frein au developpement.
Dans certaines banques au Sénégal, notamment la BHS tu retires 10 000 F… et 4h de ta vie. 🕒💸 #PatienceBank #ServiceRapide
Participer à la Discussion